Refund Policy

Content Growth Strategies LLC is committed to delivering high-quality content marketing services that meet or exceed our clients' expectations. We understand that situations may arise that require adjustments to service arrangements, and we have established this Refund Policy to address those situations clearly and fairly. Please read this policy carefully before engaging our services.

This Refund Policy applies to all services provided by Content Growth Strategies LLC, including content creation services, content marketing retainers, consulting sessions, content audits, and strategy development engagements. Different refund provisions apply to different service types, as described in detail below.

1. Project Deposits

Project-based engagements (including website copywriting projects, content audit projects, strategy development projects, and one-time content packages) require a 50% deposit before work begins. This deposit secures your place in our production schedule, funds the research and discovery phase of your project, and covers initial work on project deliverables.

Deposit Refund Eligibility: Project deposits are refundable in full if you cancel within 48 hours of payment and before any work has commenced. If work has commenced (including research, strategy calls, or any content production), the deposit is non-refundable because it compensates for the time and resources already invested in your project.

If Content Growth Strategies LLC is unable to commence work within 30 days of receiving your deposit due to circumstances on our end, we will refund your deposit in full. If the delay is caused by factors on the client side (failure to provide necessary materials, delayed onboarding, etc.), the deposit remains non-refundable.

2. Monthly Marketing Services (Retainers)

Monthly content marketing retainer services are invoiced at the beginning of each month for services to be rendered during that month. Because we allocate dedicated team resources and schedule production capacity at the start of each billing period, monthly retainer fees are generally non-refundable once the billing period has begun.

Cancellation of Monthly Services: Clients may cancel monthly retainer services with 30 days written notice. Cancellation notice must be submitted in writing to christophedallas@contentstrat.com. Services will continue through the end of the current billing period following receipt of cancellation notice. No refund will be issued for the current billing period.

Service Quality Disputes: If you believe that the content delivered during a billing period did not meet the quality standards specified in your Service Agreement, please contact us within 10 business days of content delivery. We will review your concerns and, if valid, provide additional revisions, replacement content, or a credit toward future services at our discretion. Monetary refunds for monthly retainer fees are evaluated on a case-by-case basis and are generally limited to situations where we have materially failed to deliver the agreed-upon services.

Prepaid Retainer Credits: If you have prepaid for multiple months of retainer service and wish to cancel before using all prepaid months, we will refund the unused prepaid months in full, provided you have given proper 30-day cancellation notice. No refund will be issued for the current active month.

3. Content Writing Services

For individual content writing projects (blog articles, web pages, email campaigns, etc.), our refund policy is based on the stage of completion at the time the refund request is made.

We stand behind the quality of our content. If a piece of content does not meet the specifications outlined in the project brief after two rounds of revisions, we will rewrite it at no additional charge. Our goal is always to deliver content that fully satisfies your requirements.

4. Consulting Sessions

Individual consulting sessions (strategy calls, content audits, marketing reviews, and similar advisory services) are invoiced immediately following the session. Because consulting sessions involve the immediate delivery of professional expertise and advice, they are generally non-refundable once the session has been conducted.

Cancellation and Rescheduling: Consulting sessions may be cancelled or rescheduled without charge if notice is provided at least 24 hours before the scheduled session time. Cancellations with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the session fee. No-shows without prior notice are charged the full session fee.

If you are dissatisfied with the outcome of a consulting session, please contact us within 5 business days. We will discuss your concerns and, at our discretion, may offer a follow-up session at a reduced rate, provide additional written guidance, or issue a partial credit toward future services.

5. Cancellation Policy

All cancellation requests must be submitted in writing to christophedallas@contentstrat.com. Verbal cancellation requests are not accepted. Written cancellation requests are acknowledged within 2 business days of receipt, and the effective cancellation date is the date the written request is received.

For monthly retainer services, the cancellation effective date is 30 days after the written cancellation notice is received. Services will continue and invoices will be issued during the 30-day notice period. The client is responsible for payment of all invoices issued during the notice period.

Content Growth Strategies LLC reserves the right to cancel services with 30 days written notice for any reason, including but not limited to non-payment, breach of the service agreement, or business reasons. In the event of cancellation by Content Growth Strategies LLC for reasons other than client breach, we will refund any prepaid fees for services not yet rendered.

6. Refund Eligibility and Process

To request a refund, please contact us in writing at christophedallas@contentstrat.com with the subject line "Refund Request" and include the following information: your name and company name, the invoice number(s) in question, the services for which you are requesting a refund, and a detailed explanation of the reason for your refund request.

We will acknowledge your refund request within 2 business days and provide a determination within 10 business days. Approved refunds are processed within 10 business days of approval and returned to the original payment method. Depending on your payment method and financial institution, it may take an additional 3-10 business days for the refund to appear in your account.

Refund requests submitted more than 30 days after the invoice date will be evaluated on a case-by-case basis and may not be approved. We encourage clients to raise any concerns about service quality promptly so that we have the opportunity to address them.

7. Completed Projects

Once a project has been completed and final deliverables have been approved and accepted by the client, no refund will be issued. Client approval of deliverables constitutes acceptance of the work product and acknowledgment that the deliverables meet the specifications outlined in the project brief.

If you discover an issue with completed work after approval, please contact us. While we cannot issue refunds for approved and accepted work, we will work with you to address any legitimate concerns about content accuracy or quality on a good-faith basis.

8. Chargebacks and Billing Disputes

We ask that clients contact us directly to resolve any billing concerns before initiating a chargeback with their payment provider. Chargebacks initiated without first attempting to resolve the issue directly with Content Growth Strategies LLC may result in the suspension of services and may affect your ability to engage our services in the future.

If you believe an invoice contains an error, please contact us within 10 days of the invoice date. We will review the invoice and correct any errors promptly. Undisputed portions of invoices remain due and payable regardless of any dispute regarding other portions.

In the event of a chargeback dispute, Content Growth Strategies LLC will provide all relevant documentation to the payment processor, including the signed Service Agreement, delivery confirmation, and any client approval communications. We will vigorously defend against chargebacks that are not supported by the facts of the engagement.

9. Exceptions to This Policy

Content Growth Strategies LLC reserves the right to make exceptions to this Refund Policy on a case-by-case basis at our sole discretion. Any exception to this policy does not create a precedent for future exceptions or waive our right to enforce this policy in other situations.

We are committed to fair and reasonable business practices. If you have experienced a situation that you believe warrants consideration outside the standard terms of this policy, please contact us directly to discuss your situation. We will always make a good-faith effort to find a resolution that is fair to both parties.

10. Contact Information for Refund Requests

All refund requests, billing disputes, and service quality concerns should be directed to: